These Terms and Conditions set out the basis on which we provide removal and related services in Harrow and surrounding areas. By booking our services, you agree that these Terms and Conditions will apply to any agreement between you and us. Please read them carefully before confirming your booking.
In these Terms and Conditions the following expressions have the meanings set out below:
1.1 We, us, our refers to the removal company providing the services.
1.2 You, your refers to the customer who books or receives the services.
1.3 Services means household or commercial removals, packing, loading, transportation, unloading, storage, and any related services agreed in writing.
1.4 Premises means any property or location from or to which the services are provided.
1.5 Goods means the items and personal property that we are contracted to move, pack, store or otherwise handle.
2.1 We provide domestic and commercial removal services primarily within Harrow and nearby areas, as well as moves to and from other locations within the United Kingdom, subject to agreement.
2.2 The exact scope of services, including dates, times, locations and any additional services such as packing, dismantling or reassembly, will be set out in our written quotation or booking confirmation.
2.3 We are not obliged to perform any services that are not expressly included in the confirmed quotation or that, in our reasonable opinion, may pose a health and safety risk or breach applicable laws or regulations.
3.1 Any quotation we provide is based on the information supplied by you, including property access, volume of goods, special items, and any parking or timing restrictions.
3.2 Quotations are normally given as fixed prices, but we reserve the right to revise the quotation or apply additional charges if:
a) the services required differ from those originally specified, or
b) the information you provided was incomplete, inaccurate or has changed, or
c) there are delays or events beyond our reasonable control that increase the time or resources required.
3.3 Unless otherwise stated, quotations are valid for a specified period from the date of issue. If no period is specified, they are valid for 30 days.
4.1 A booking is only confirmed when you have accepted our quotation and we have issued written confirmation. Verbal discussions or provisional dates do not constitute a confirmed booking.
4.2 We may require a booking deposit, which will be detailed in your quotation or booking confirmation. The booking deposit secures the agreed date and time for the services.
4.3 You must provide accurate details of the collection and delivery addresses, access arrangements, property type, number of floors, and any items requiring special handling. Failure to provide accurate information may result in additional charges or, in extreme cases, our inability to complete the move as scheduled.
4.4 If building management, landlords or local authorities require advance notice, permits or specific booking arrangements for access, lifts or parking, you are responsible for arranging these and informing us in advance.
5.1 You are responsible for:
a) ensuring that you are legally entitled to move the goods or have the owner's permission to do so;
b) arranging adequate access, parking and permissions at all premises;
c) securing valuables, documents and confidential materials. We recommend that you move passports, jewellery, money and important documents yourself;
d) disconnecting, defrosting and draining appliances before the move, unless otherwise agreed in writing;
e) ensuring that all fragile or high-value items are identified to our team before loading.
5.2 You must be present, or represented by an authorised adult, at the premises at the start and end of the move to direct our team and check the premises and goods.
6.1 Our charges will be set out in the quotation or booking confirmation and may include any applicable taxes.
6.2 Unless otherwise agreed, payment terms are as follows:
a) any booking deposit is payable at the time of confirmation;
b) the balance is payable on or before the day of the move, prior to completion of unloading;
c) storage or ongoing services may be charged on a recurring basis as agreed.
6.3 Payment methods accepted will be specified in your quotation or booking confirmation. We reserve the right to refuse to commence or continue services if payment is not received in accordance with these terms.
6.4 If payment is not made when due, we may charge interest on overdue amounts at the statutory rate and may retain your goods under a lien until payment is received in full.
7.1 You may cancel or postpone your booking by giving us written notice. The following cancellation charges may apply, unless otherwise stated in your quotation:
a) more than 7 days before the scheduled move date: any booking deposit may be refunded or transferred at our discretion;
b) between 3 and 7 days before the move date: up to 50 percent of the quoted price may be charged;
c) less than 3 days before the move date or on the day of the move: up to 100 percent of the quoted price may be charged.
7.2 If you postpone the move and we are able to rebook a suitable date, we may, at our discretion, reduce the cancellation charge, but we are not obliged to do so.
7.3 We may cancel or postpone a booking due to circumstances beyond our reasonable control, including severe weather, road closures, accidents, illness, mechanical breakdown, or legal restrictions. In such cases, our liability will be limited to refunding any pre-paid charges for services not provided, and we will not be liable for consequential losses.
8.1 You are responsible for arranging suitable parking and, where required, any permits or suspensions for loading and unloading at each location.
8.2 If our vehicle receives a parking penalty as a direct result of inadequate arrangements or incorrect information provided by you, we reserve the right to recharge the cost to you.
8.3 If our team is delayed or prevented from carrying out the services due to inadequate access, incorrect addresses, missing keys, waiting for your representatives, or other factors beyond our control, we may charge for waiting time or additional labour at our standard rates.
9.1 Unless expressly agreed in writing, we do not accept for removal or storage any of the following:
a) hazardous, flammable or explosive materials, including gas cylinders, paints, solvents and chemicals;
b) perishable or refrigerated goods;
c) live animals or plants;
d) illegal or stolen goods, or items that are prohibited by law;
e) cash, precious metals, jewellery, watches, securities, deeds or irreplaceable documents.
9.2 If such items are presented to us without our knowledge, we accept no liability for loss or damage to them and reserve the right to dispose of or remove them safely at your cost.
10.1 If we provide a packing service, we will use materials and methods we consider suitable for the nature of the goods. You must inform us of any items of particular fragility or value.
10.2 If you pack the goods yourself, you are responsible for ensuring that they are packed in a manner suitable for transport. We are not liable for damage caused by defective or inadequate packing carried out by you or a third party.
10.3 We may decline to transport cartons or containers that we consider unsafe to move or likely to cause damage to other goods.
11.1 We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods arising from our negligence or breach of contract is limited as set out in this clause.
11.2 Unless a higher value is agreed in writing and any additional charges are paid, our liability for any one item or carton is limited to a reasonable sum, having regard to the cost of repair or replacement, with an overall limit per job as specified in your quotation or our standard terms.
11.3 We will not be liable for:
a) loss or damage arising from inherent defects, natural deterioration, or pre-existing damage to goods;
b) damage to furniture or items that require dismantling or reassembly, where fixings are worn, weakened or defective;
c) damage to goods in self-packed cartons where there is no obvious external damage to the carton at the time of delivery;
d) loss or damage resulting from war, terrorism, radioactive contamination, or other events beyond our reasonable control.
11.4 We will not be liable for loss of profits, loss of use, loss of business or any other indirect or consequential losses, whether arising from negligence, breach of contract or otherwise.
11.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable law.
12.1 You must inspect the goods and premises as soon as reasonably possible on completion of the services.
12.2 Any visible loss or damage should be reported to our team at the time of delivery and noted on any job sheet or completion form where possible.
12.3 You must notify us in writing of any claim for loss or damage as soon as reasonably practicable and in any event within 7 days of completion of the services, giving full details of the alleged loss or damage. Failure to notify us within this period may affect our ability to investigate or resolve the claim.
13.1 We comply with applicable waste and environmental regulations for the handling, transport and disposal of unwanted items and waste materials.
13.2 If, as part of the services, we agree to remove unwanted items, furniture or general waste, you confirm that you have the right to dispose of such items and that they do not include hazardous or prohibited materials.
13.3 Additional charges may apply for waste removal, disposal fees, recycling or specialist handling of bulky or difficult items. These charges will be explained before or at the time of booking where reasonably foreseeable.
13.4 We may refuse to remove or dispose of items that we reasonably believe breach waste regulations, are hazardous, or for which we do not hold the necessary licences or permissions.
14.1 If we provide storage services, the terms of storage, including charges, access, insurance options and notice periods, will be set out separately or in your quotation.
14.2 Storage charges are normally payable in advance. If payment is overdue, we may exercise a lien over stored goods and, after giving notice, may sell or dispose of goods in accordance with applicable law to recover unpaid charges and reasonable costs.
15.1 We may offer or arrange standard liability cover or transit protection as part of the services, details of which will be provided on request or outlined in your quotation.
15.2 It is your responsibility to consider whether the level of cover is adequate for your needs and to arrange additional insurance if required. We are not responsible for advising you on the adequacy of any cover.
16.1 If you are dissatisfied with any aspect of our services, please raise the issue with us as soon as possible so that we can seek to resolve it promptly.
16.2 We will investigate complaints in a fair and timely manner and may request further information or evidence from you to assist our investigation.
16.3 If a dispute cannot be resolved directly between us, either party may consider alternative dispute resolution methods, such as mediation, subject to mutual agreement.
17.1 We collect and process personal information necessary to provide our services, manage bookings, take payments and comply with legal obligations.
17.2 Your personal data will be handled in accordance with applicable data protection laws. We will not sell your personal data and will only share it where necessary for the provision of services, compliance with law, or with your consent.
18.1 We may update or amend these Terms and Conditions from time to time. The version applicable to your booking will be the version in force at the time your booking is confirmed.
18.2 Any variation to these Terms and Conditions will only be effective if agreed in writing by us.
19.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
19.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
By confirming a booking with us, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
When you are looking for removal companies Harrow, discover how our wide range of services and cheap prices can help your move goes well.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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